Customization service FAQ

Jeffrey Davis
Modified on: Wed, 21 Mar, 2018 at 7:53 PM

Need deep adjustments? This service is what you need. 

Questions

Our Customization service is a convenient and fast way to completely change your support portal's appearance according to your company's corporate standards. Explore some details below.

What is included?

This service is developed to completely meet all your requirements.

For example, we can make the header and footer of your support portal the same as on your main website, change any elements or the full layout of the theme and much more.

If you need more basic changes, use the Branding service instead.

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How much will it cost?

The cost of this service depends on the level of the task difficulty and is calculated individually in each case. The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@breezythemes.com

How long will it take?

It depends on the level of the task difficulty and is calculated individually in each case. The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@breezythemes.com

How are the changes deployed?

We create a demo support portal where you can check all the changes made. Afterward, we install the chosen theme on your support portal where you can test everything with your real content in preview mode. You check the changes and publish everything when you are ready. The changes are published immediately.

Can it be purchased later?

There is no problem in buying it later as a separate order. You can do it whenever you want.

Can my existing theme be customized

We don't customize themes created by other developers.

We always use one of our themes as a basis. It is reasonable because they are already completely responsive and properly tested. If you have any preferences, just let us know what theme you are interested in. If you have your design, please share it with us, and we will recommend what theme is the best as a basis for customizations.

The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@breezythemes.com

Can I customize a theme on my own?

You’re certainly more than welcome to give it a try. But this really depends on your level of experience with Freshdesk and web development. All Freshdesk templates we offer are provided with editable sources files and can be customized according to your requirements.

Please note, that all the future updates to the theme will not be available for automatic installation and support of the theme will not be available either.

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